Export forecast to another scenario

Work with scenarios to evaluate how different situations affect the staffing need.

Create one forecast based on the historical data. Export this forecast to other scenarios and use those scenarios to make adjustments and simulate alternative situations. Compare the forecasts in the different scenarios to each other.

You can use the forecasts in the different scenarios for scheduling in those scenarios.

NOTE   Only the schedule in the default scenario can be published to agents.

Prerequisites

This feature is available to Calabrio GovSuite users.

  • You have the Forecasts permission.
  • A forecast is created for a skill.
  • There are at least two scenarios.

Page location

Client > Forecasts

Procedures

Export forecast to another scenario

  1. Right-click the skill for which you want to export the forecast to another scenario and select Open forecast.
  2. Select the period.
  3. Select the Scenario that contains the forecast you want to export to another scenario.
  4. Click OK.
  5. Click File and then select Export.

  6. Click Save to… to export the currently open forecast to the scenario of your choice for the period that is open.

    NOTE   The scenario you select is now the scenario that is open. If you export the same forecast to multiple scenarios, the last selected scenario is the one that is open.

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