A skill is a staffing forecast that defines a resource need to be fulfilled during scheduling. The skill is initially connected to one or several workloads and set up with standard templates in order to get an accurate resource calculation when scheduling. The skill can also have specific day templates that deviate from the standard templates. When scheduling the resource need, there will be a control towards each skill how the resources should be spread over months, weeks, days and intervals. Agents must be assigned to one or several skills to be able to be scheduled. This is done in the person period tab in the People module.