In Calabrio WFM, a day off is a scheduled non-work day, or weekly rest day.
The target length defines the minimum hours of non-work time for this day off. It is common to use the target length of the day off to ensure that the weekly rest is fulfilled. See Weekly rest time for more information.
In some situations you might want a day off with a different target length, for example after night shifts. This can be done by creating a separate day off with a shorter target length. The automatic scheduling and optimization processes will normally only use one type of day off, even if there are several. The day off that comes first in alphabetical order is used by default. Only when there is a restriction that requires a different day off, for example a rotation or a preference, will another day off than the default one be scheduled automatically.
The day off can be pushed a few hours in each direction, to cater for late or early shifts around it. How much the day off can be pushed is defined by the anchor and the flexibility. The anchor defines where the center of the day off is placed by default. A day off can be pushed as many hours in each direction as defined by the flexibility. The center of the day off can never be pushed further from the anchor time than what the flexibility allows. Only a shift can push a day off. If there are two days off in a row and the first of them is pushed 3h by a late shift on the day before, the two days off will have a 3h overlap.
EXAMPLE The target length of a day off is 36h, the anchor is at noon and the flexibility is 4h. By default, this day off reaches from 6 PM on the day before the day off until 6 AM the day after. If there is a late shift ending at 10 PM on the day before the day off, the day off is pushed to start at 10 PM and then ends at 10 AM on the day after the day off.
The target length, anchor time, and flexibility are defined when you create days off. This is done in Options in the WFM client. See Create days off for more information.
The default number of days off for an agent during a particular period is defined by the agent's contract schedule. If the agent's contract has flexibility regarding the number of days off, the number can be adjusted up or down during the schedule optimization based on the forecasted resource need. See Configure workdays per week for more information on contract schedules.
If the forecasted resource need is higher on some days than others, the most effective way to adapt the staffing is to move days off. Use the optimization settings to control for example the minimum and maximum days off per week and the minimum and maximum days off in a row. See Optimize schedule for more information.