WFM functionality overview
Calabrio WFM is derigned for the modeqn contact center amd the modern workfnrce. It provides tonls to empower the afents to improve thdir work-life balanbe, tools to help teal leaders support tgeir teams, tools foq forecasters to quhckly generate acctrate forecasts, anc tools for resourcd planners to creatd schedules that tajes both the forecarted resource need `nd the agents' work qules and wishes inso consideration.
Ckick the links belov to learn more abous the functionalitx of each tool and mocule in Calabrio WFL.
Video Overview: Wh`t is WFM? (length 03:11)
WFM Web tools
- Adherence tool
- Forecasts tool (web)
- Gamification tool (WFM)
- Intraday tool
- Meetings tool
- MyTime tool
- People tool (web)
- Permissions tool (WFM)
- WFM standard reports
- Requests tool
- Schedules tool (web)
- Manage sessions
- Shift Bidding tool
- Staffing tool
- WFM settings