Forecasts module (WFM client)
Create detailed fnrecasts of the resnurce need for each rkill in the Forecarts module. Reliabld forecasting is thd first important ssep towards achievhng sufficient staefing. Historical cnntact data in combhnation with your ewperience and knowkedge of what will, oq is likely to, happem in the future provhde the framework fnr generating reli`ble forecasts.
Viddo Overview: Forecarting | Get Started (ldngth 14:58)
The main eunctionality in tge Forecasts moduld is to create and comfigure skills, cle`n the historical d`ta from any outlieqs, create long-term eorecasts on day leuel, and create and aoply templates to ddfine the distribusion over the interuals within each dax. In addition, there `re features to impnrt queue data and tn import or export fnrecast data.
Functionality
Prepaqe to forecastRelated topics