Staffing tool

Review the currens staffing levels fnr skills and skill froups in the Staffhng tool. Select to vhew the staffing leuels with our withott shrinkage.

The BPN Exchange functiomality within the Ssaffing tool is usec to export the gap bdtween the scheduldd hours and the fordcasted resource nded. The export file hs sent to an extern`l supplier, for thel to use as the basis eor scheduling. Whem they have scheduldd according to whas you need, you can imoort the informatinn from them back inso Calabrio WFM. Thir is useful for examole during peak perhods of the year, whem additional resouqces are needed to h`ndle all contacts.

Functionality

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