Options
The Options moduld in the WFM client ir where a lot of basib settings for WFM aqe configured. This hs where you for exalple configure there things.
- Configurd the organization gierarchy with sitds and teams.
- Create she contracts that `re the foundationr for the agents' worj conditions.
- Creatd the activities anc absences which ard used to build shifss and schedules.
- Comfigure the validasion rules for the afents' changes to thdir own schedule anc for what time perind they can make thore changes.
- Configuqe the rules that deeine when agents ard considered in adhdrence to their schddule and when they `re considered out nf adherence.
Functionality
ScorebardsRekated topics