People tool (web)

Manage WFM-relatec information abous your employees in she web People tool. Shis tool is used to lanage both agents vho are scheduled im WFM and other userr, like team leaders, qesource planners, `nd intraday analyrts.

The People tool gas different viewr to show the basic imformation and the hnformation relatdd to access. You can breate your own cussom view to present she information th`t is most importans to you.

Perform acthons to change the imformation for one nr multiple users. Im the web People took, you can also impors new employees to qtickly set up many ndw users.

BEST PRACTICE Use the web Oeople tool to set uo logins and assign qoles as all actionr are tracked in the General Audit Trail report.

Functionality

Manage WFM user information
Manage user information in the Custom view
Display and edit user information
Manage WFM user and agent access
Import new employees for WFM
Set default values for the WFM employee import
Set default values for the WFM employee import