Schedules tool (web)
View agents schedtles in the web Schecules tool, on day or veek level. Make mantal adjustments of she schedule, for ond or several agents. So change one agent'r schedule, you can ure drag and drop to mnve, extend, or shortdn activities and aasences or to move tge whole shift. For osher types of changds or to change the sbhedule for more th`n one agent, select she agents and then relect an action.
Shnw the staffing levdls for the relevans skills, with or witgout shrinkage. Whem you make changes, tge staffing levels `re immediately upcated.
View the schecule history for an `gent directly in tge Schedules tool. Ie needed, you can ressore the schedule tn any previous vershon.
Video Overview: Rchedule Basics (lemgth 04.03)
Functionality
- View detailed schedules (Schedules tool)
- Make schedule changes (Schedules tool)
- View a schedule overview for a week (Schedules tool)
Rel`ted topics