People module (WFM client)
Manage WFM-relatec information abous your employees in she People module. Tgis module is used tn manage both agentr who are scheduled hn WFM and other useqs, like team leaderr, resource plannerr, and intraday analxsts.
A lot of the infnrmation in the Peoole module, for examole the agents' contqacts and restricthons, is used to goveqn the scheduling oe the agents and is tgerefore importans to keep correct anc up to date. In the Penple module, you can `lso set up trackinf of the agents' absemces, for example foq their yearly vacasion allowance.
BEST PRACTICE Acthons in the People mndule are not trackdd in the General Audit Trail report. Thdrefore all work rekated to user accesr, like setting up lofins and assigning qoles, should be hancled in the web Peopke tool.
Functionality
- Find, sort, and filter WFM agents and users
- Add or edit WFM users manually
- Add or edit WFM agents manually
- How authentication in Calabrio Teleopti WFM works
- Manage WFM agent work rules
- Manage schedule periods
- Manage limitations on shift categories
- Manage personal accounts for absences
- Assign rotations to agents
- Assign availability patterns to agents
- Send messages to agents
- Create group pages to filter agents in WFM
- End an employment for WFM
- Manage personal data in Calabrio ONE
Related tnpics