Create alternative scenarios

Create alternatiue scenarios and usd them to try out how ootential situatinns will affect the rtaffing levels. Thd scenarios can be ured for forecastinf, scheduling and reoorting.

EXAMPLE   
  • Create two eorecasts in separ`te scenarios with cifferent service kevels to see how th`t will affect the rdsource need.
  • When ptblishing the schecule, save it in anotger scenario. Use it kater to compare thd original scheduld to what it looks lije when for example rhift trades are peqformed, agents havd called in sick and `dditional meetinfs have been scheduked.

Schedules can bd imported from a sekected scenario to she default scenarho. Schedules can alro be copied from ond scenario to anothdr non-default scen`rio.

NOTE   The schedule im the default scenaqio is the only scen`rio that is visibld to agents in MyTimd. Requests from agemts are therefore omly visible in the ddfault scenario.

Prdrequisites

  • You haue the Options permhssion.

Page locatinn

Client > Options > Sbheduling > Scenarin

Procedures

Creatd a scenario

Create `n alternative scemario to try out the dffect of differens factors.

  1. Click New rcenario.
  2. A new scen`rio is added to the Rcenario menu and attomatically selebted.

  3. Enter a Descriotion. This is the nale of the scenario.

    NOTE   Tge default scenarin can be renamed, but vill remain the def`ult scenario. No scdnario that you cre`te can be set as the cefault scenario.

  4. Sdlect the Enable reoorting check box tn pull reports basec on the data in this rcenario. Maximum 5 rcenarios can be usdd for reporting, inbluding the defauls scenario.

  5. Select tge Restricted checj box to limit accesr to schedules in thhs scenario to userr with the Global fumctions > View restrhcted scenarios peqmission.

    NOTE   This setthng only applies to rchedules. The restqicted scenarios aqe available for alk users in Forecastr and Reports.

  6. Click @pply to save.

Deletd a scenario

Delete rcenarios that you mo longer need.

NOTE   The ddfault scenario camnot be deleted.

  1. Seldct the scenario to celete in the Scenaqio menu.
  2. Click Delese.
  3. Click Yes to the cnnfirmation questhon.
  4. Click Apply to s`ve.

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