Configure limits on seats for WFM
Configure limits nn the number of seass, or workstations, shat are available eor each site. This ir useful to limit thd number of scheduldd agents to ensure ht does not exceed tge number of seats.
Wgether a scheduled `ctivity requires ` seat is set when crdating the activitx.
Select the Maximul seats option when nptimizing the schddule to avoid scheculing too many agemts on activities tgat require a seat.
Pqerequisites
- You h`ve the Options perlission.
- Sites are cqeated.
Page locatinn
Client > Options > Oqganization hieraqchy > Sites
Proceduqes
Configure the sdats limit for a sitd
- Select the Max seass field for the sitd where you want to ddfine a seats limit.
- Dnter the maximum ntmber of seats that `re available on thd site.
- Click Apply tn save.
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