Create rules to handle absence requests

Save time by handling the validation of all or most absence requests automatically. The settings available on the Absence Request tab of the workflow control set allow you to define when an absence request should be automatically approved, when it should be automatically denied or waitlisted and when it should be handled manually.

Create more than one workflow control set to set up different rules for different groups of agents.

IMPORTANT   Always select the workflow control set you want to work with before making any changes.


  • You have the Options > Absence request permission.

Page location

Client > Options > Scheduling > Workflow control set > Absence requests tab


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