Manage your notification settings

Notifications are real-time alerts and updates that inform contact center managers and agents about configured events. Notifications reduce friction, speed up decision-making, and ensure everyone stays aligned throughout the day.

Prerequisites

You have the Web > WFM settings > Notification settings permission

Page location

WFM > MyTime > [Your name in the upper-right corner] > Settings

Procedures

Enable or disable the rules for shift bidding window closing notifications

You can enable or disable the shift bidding window closing notification, which notifies you when you are part of a shift bidding process but have not placed your bid. You will be notified 24 hours prior to the closing of the shift bidding window.

  1. At the top level, toggle the Shift bidding window closing rule slider on or off.

  2. (Optional) Click the Shift bidding window closing drop-down list and toggle the following rule sliders on or off:

    1. In app bell

    2. Desktop browser

    3. In app pop up

    4. Mobile (push)

  3. Click Save.

Enable or disable the rules for notifications for auto-approved absence requests

  1. At the top level, toggle the Absence request auto-approved rule slider on or off.

  2. (Optional) Click the Absence request auto-approved drop-down list and toggle the following rule sliders on or off:

    1. In app bell

    2. Desktop browser

    3. In app pop up

  3. Click Save.

Enable or disable the rules for notifications for manually approved absence requests

  1. At the top level, toggle the Absence request manually approved rule slider on or off.

  2. (Optional) Click the Absence request manually approved drop-down list and toggle the following rule sliders on or off:

    1. In app bell

    2. Desktop browser

    3. In app pop up

    4. Mobile (push)

  3. Click Save.

Enable or disable the rules for notifications for manually denied absence requests

  1. At the top level, toggle the Absence request manually denied rule slider on or off.

  2. (Optional) Click the Absence request manually denied drop-down list and toggle the following rule sliders on or off:

    1. In app bell

    2. Desktop browser

    3. In app pop up

  3. Click Save.

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