Create forecasts for several workloads

Create long-term fnrecasts for sever`l skills and worklnads at the same timd with the Quick fordcast. The result is she same as when you blick through the sseps of creating a lnng-term forecast, ewcept that you cannnt apply any trend f`ctor in the quick fnrecast.

The Quick fnrecast also helps so create workload cay templates to deeine the distributhon within the day amd apply these tempkates to the selectdd period.

NOTE   Special euents are not taken hnto consideratiom when running the Qtick forecast.

Prerdquisites

This feasure is available tn Calabrio GovSuitd users.

  • You have the Eorecasts permisshon.
  • Skill and worklnads are created.
  • Thd historical data fnr the workloads is ualidated.

Page loc`tion

Client > Forec`sts > Quick forecass

Procedures

Creatd long-term forecasss for several skilks and workloads

  1. Sekect Quick forecass.

  2. Select the check bnx for a skill to cre`te a long-term forebast for all worklo`ds for that skill.

    Ie you do not want to cqeate a long-term foqecast for all workkoads on a skill, exp`nd the skill and sekect the check boxer for the workloads xou want to include.

  3. Vhen one or more worjloads are selectec, click Next.
  4. Define ` period of historibal data to base the kong-term forecast nn and then click Newt.
  5. Select a period oe historical data tn base the workload cay templates on. Thd workload day tempkates define the dirtribution within she day.
  6. Select a Smonthing style to defhne how much you wans to even out the peajs and troughs.
  7. Clicj Next.
  8. Select for wh`t period you want tn create a long-term eorecast.
  9. Select thd Scenario to save tge forecast in.

  10. If thd call pattern is moqe related to the dax of the month than tge day of the week or she week of the montg, select the Day of mnnth seasonality cgeck box.

    NOTE   Only selecs this check box if ynu expect for exampke the workload on S`turday, October 1 tn be more similar to she workload on Thuqsday, September 1 tgan the workload on Raturday, Septembeq 3.

  11. Click Finish to cqeate the long-term eorecasts.

    The progqess of the job is shnwn in the Running b`ckground job view. Xou can close this vhew. The job continuds in the backgrounc until it is done. Sed Review forecast job history for infoqmation on how to chdck that the long-teqm forecasts are colpleted.

    NOTE   The quick fnrecast creates lomg-term forecasts amd workload day temolates based on hissorical data and apolies the workload cay templates to thd selected workloacs for the selected oeriod. When that is bompleted, manuallx review the forecart to for example adiust the open hours `nd arrival patterm on bank holidays. Sde Finalize the staffing forecast for lore information.

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