October

Product features and enhancements

We added these new features and enhancements to Calabrio ONE in October 2025.

Platform/Suite-Wide

Enhanced Calabrio identity services SAML2 SSO (October 8): You can now view new fields on the IAM Authentication page when enabling SAML (Security Assertion Markup Language) authentication. These fields display your organization’s unique Service Provider settings, which you can use to configure your Identity Provider (IdP). More information is available here: Configure SAML authentication, Set up IAM authentication.

Insights

Assign Performance Management Pages to Roles (October 10): Administrators can now assign Performance Management pages to Roles through the Landing Page Management interface under Application Management on the User Configuration page. To do this, users must have both Administrator roles and Performance Management permissions. Make sure that roles assigned to these pages have the appropriate access to ensure smooth functionality.

WFM Agent dashboard improvements (October 7): To improve the WFM Agent dashboard's performance, we've replaced some local formulas with dataset measures and reduced the filter scope from "All Time" to "Last 3 Months" in certain KPI visuals. These updates help reduce error rates and enhance overall dashboard load times.

New Insights dataset for Evaluation Section Scores (October 7): We’ve rolled out an enhancement to the Evaluation Section Scores dataset, designed to streamline and accelerate your reporting. This update makes it easier to focus on section-level performance by:

• Removing detailed question-level data – No more repetitive rows cluttering your reports!

• Simplifying calculations – Enjoy cleaner, more efficient processing.

• Leveraging a new architecture – Significantly faster query performance for quicker insights.

This update is perfect for dashboards or summary reports where section-level data is all you need. Whether you’re tracking overall evaluation performance or preparing high-level summaries, this dataset is now your go-to solution.

Resolved issues

This table lists the issues that we fixed in each release in October. The most recent release is first.

October 7 (Build 1322)

Issue	Component	Subcomponent	Issue Description
1034793	QM	Agent Monitoring	Fixed a bug where agents would not appear in Agent Monitoring after a websocket disconnect between the agent's PC and the platform. Previously, the agent needed to restart the SDC or log out and back in to be visible again. With this update, agents will now automatically become available for monitoring approximately 10 minutes after the websocket connection is re-established.