Evaluation Calibration

This report shows the results of a calibration session based on the Contact ID. It does not display standard evaluation scores

NOTE This report is only available when the “View Evaluator Details” permission is enabled.

Fields in this report

Field	Definition
Call Duration	The contact’s talk time (amount of time between call answered and call dropped).
Called Number	The DID (Direct Inward Dialing) or DNIS (Dialed Number Identification Service) number of the phone that received the call. Displays “unknown” if the called number is unlisted or blocked.
Calling Number	The Caller ID or ANI (Automatic Number Identification) of the calling party. Displays “unknown” if the calling number is unlisted or blocked.
Contact Date	The date the contact occurred.
Contact ID	The conversation’s unique ID.
Contact Time	The time when the contact occurred.
Eval Form	The evaluation form used to score the contact.
Evaluator Name	The first and last name of the person who evaluated or calibrated the contact. Only available on requested reports if the View Evaluator Details permission is enabled. This value is always displayed on scheduled reports.
Form Comments	The comments for a form. Anyone who can view the evaluation can add a comment.
KPI	Key Performance Indicator.
Possible Score	The actual question that appears in the evaluation form.
Question	The text of the question that appears in the evaluation form.
Question Type	The type of question based on the possible answer: Yes/No or 0–5.
Score	The evaluation score given to the contact.
Section	The name of the section in the evaluation form.
Section Score (%)	The section score given to the contact.
Weight (%)	A percentage applied to a section or question in an evaluation form. The sum of question weights in a evaluation form section is 100 percent.