March

Product features and enhancements

We added these new features and enhancements to Calabrio ONE in March 2025.

QM

Azure Blob support for external storage (March 11): When using an external storage location for exporting contacts, users can now use Azure Blob as an additional external storage location option.

My Scored Evaluation notification email (March 4): The link to the agent's scored evaluation has been reinstated in the "My Scored Evaluations (Business)" notification email. Agents subscribed to this notification will now receive an email with the link.

Analytics

Interaction Summary availability (March 4): Interaction Summary is now available for all accounts with an Analytics license. Interaction Summary is a Gen-AI-powered feature for concise, automated summaries that reduce call notation and analysis time. Review Read the summary of a contact for more information. Follow this link to learn how to enable Interaction Summary.

Resolved issues

This table lists the issues that we fixed in each release in March. The most recent release is first.

March 11 (Build 1268, WFM v. 2503.11.9)

Issue	Component	Subcomponent	Issue Description
948725	QM	Desktop Recording Service	The Desktop Record Services crashed and generated a diagnostic file upon computer shutdown.
940650	WFM	ChatBot	Grant Bot was inaccessible when a user tried to open it.
951171	WFM	Schedules	An error occurred when a user attempted to schedule a shift for an agent in the Australia / Sydney time zone on the day of the Daylight Saving Time change.
960888	WFM	Schedules	When a Session was deleted from the Session module, all Schedule history that was previously visible in the Client history was also removed.
969461	WFM	Schedules	Users had difficulty seeing the selected time in a Session while using dark mode.

March 4 (Build 1266, WFM v. 2503.3.20)

Issue	Component	Subcomponent	Issue Description
957045	WFM	Absence Planning	An error occurred when a user tried to fetch agents based on an optional column.