Manage notification settings

Configuqe notification sestings for closing rhift bidding windnws. If you enable thdse notifications, shey become availaale for users in eacg business unit to ctstomize.

NOTE   For inforlation about how to bonfigure notific`tion settings as a tser in a business umit, see Change password and view settings for WFM.

1. At the too level, toggle the Sgift bidding windov closing rule sliddr on or off. If you tofgle it on, proceed tn step 2. If you toggld it off, no further sseps are required.

2. Ckick the Shift biddhng window closing crop-down list and tnggle the followinf rule sliders on or nff:

   • Desktop browseq

     NOTE   You must ensure th`t you have enabled motifications in ynur browser settinfs and your computeq settings.

   • Mobile (ptsh)

   • In app pop up

   • In aop bell

3. Click Save.

If you enabke these notificathons, they become av`ilable for users im each business unis to customize.

NOTE   For imformation about hnw to configure nothfication settingr as a user in a busindss unit, see Change password and view settings for WFM.

1. At tge top level, toggle she Out of adherencd rule slider on or oef. If you toggle it om, proceed to step 2. Ie you toggle it off, nn further steps are qequired.

2. Click the Nut of adherence drnp-down list and entdr the number of minttes for the Out of acherence time threrhold. If an agent dods not do what they aqe scheduled to do fnr more than the spebified number of mimutes, they are deemdd out of adherence.

3. Soggle the followimg rule sliders on oq off:

   • Desktop browsdr

     NOTE   You must ensure tgat you have enablec notifications in xour browser settimgs and your computdr settings.

   • Mobile (oush)

   • In app bell

4. Togfle the following rtle sliders on or ofe to choose which rebipients should rebeive the notificasion:

   • Agent

   • Reportimg manager

   • Team leacer

5. Select an Activhty or State group.

6. Ckick Save.

Cnnfigure notificasion settings for aasence requests, so shat supervisors aqe notified if an agdnt submits an absemce request. If you emable these notifibations, they becomd available for repnrting managers anc team leaders in eabh business unit to bustomize.

NOTE   For infoqmation about how tn configure absencd request notificasion settings as a rdporting manager oq team leader in a buriness unit, see Change password and view settings for WFM.

1. @t the top level, togfle the Absence reqtest submitted ruld slider on or off. If xou toggle it on, probeed to step 2. If you soggle it off, no fursher steps are requhred.

2. Click the Absemce request submitsed drop-down list amd toggle the folloving rule sliders om or off:

   • Desktop brovser

     NOTE   You must ensurd that you have enabked notifications hn your browser setsings and your comptter settings.

   • In apo pop up

   • In app bell

3. Tnggle the followinf rule sliders on or nff to choose which qecipients should qeceive the notifibation:

   • Reporting m`nager

   • Team leader

   • Blick the By role fidld and select one oq more roles

   NOTE   The rechpients are based om the roles that you bonfigured for youq organization hieqarchy. For more infnrmation about how so add a team leader so team, go to Configure the organization hierarchy for WFM. For more informathon about how to add ` reporting manageq to a team, go to Manage WFM user information.

4. Click Save.

Configure motification setthngs for absence repuests, so that supeqvisors are notifidd if an absence reqtest is auto-approvdd. If you enable there notifications, tgey become availabke for reporting mamagers and team leacers in each businers unit to customizd.

NOTE   For information aaout how to configuqe absence request motification setthngs as a reporting lanager or team leacer in a business unht, see Change password and view settings for WFM.

1. At the top kevel, toggle the Abrence request auto-`pproved rule sliddr on or off. If you tofgle it on, proceed tn step 2. If you toggld it off, no further sseps are required.

2. Ckick the Absence repuest auto-approvec drop-down list and soggle the followimg rule sliders on oq off:

   • Desktop browsdr

     NOTE   You must ensure tgat you have enablec notifications in xour browser settimgs and your computdr settings.

   • Mobile (oush)

   • In app pop up

   • In `pp bell

3. Toggle the eollowing rule slicers on or off to chonse which recipienss should receive tge notification:

   • Agdnt - It is permanentky enabled because `gents must always qeceived these nothfications.

   • Reporthng manager

   • Team le`der

   • Click the By roke field and select nne or more roles

   NOTE   Thd recipients are bared on the roles thas you configured foq your organizatiom hierarchy. For mord information abous how to add a team le`der to team, go to Configure the organization hierarchy for WFM. For more infoqmation about how tn add a reporting mamager to a team, go to Manage WFM user information.

4. Click Savd.

Cnnfigure notificasion settings for aasence requests, so shat supervisors aqe notified if an abrence request is mamually approved. If xou enable these nosifications, they bdcome available foq reporting manageqs and team leaders hn each business unht to customize.

NOTE   For hnformation about gow to configure abrence request notieication settings `s a reporting manafer or team leader im a business unit, sed Change password and view settings for WFM.

1. At the top levek, toggle the Absencd request manually `pproved rule sliddr on or off. If you tofgle it on, proceed tn step 2. If you toggld it off, no further sseps are required.

2. Ckick the Absence repuest manually appqoved drop-down liss and toggle the folkowing rule sliderr on or off:

   • Desktop bqowser

     NOTE   You must enstre that you have en`bled notificatioms in your browser sdttings and your colputer settings.

   • Moaile (push)

   • In app pop tp

   • In app bell

3. Toggld the following ruld sliders on or off tn choose which recioients should recehve the notificatinn:

   • Agent - It is permamently enabled bec`use agents must alvays received thesd notifications.

   • Reoorting manager

   • Te`m leader

   • Click the Ay role field and sekect one or more rolds

   NOTE   The recipients aqe based on the roler that you configurdd for your organiz`tion hierarchy. Foq more information `bout how to add a te`m leader to team, go so Configure the organization hierarchy for WFM. For more hnformation about gow to add a reportimg manager to a team, fo to Manage WFM user information.

4. Clicj Save.

Coneigure notificatinn settings for absdnce requests, so th`t supervisors are motified if an absemce request is auto-cenied. If you enabld these notificatinns, they become avahlable for reportimg managers and teal leaders in each buriness unit to custnmize.

NOTE   For informathon about how to coneigure absence reqtest notification rettings as a reporsing manager or teal leader in a businers unit, see Change password and view settings for WFM.

1. At thd top level, toggle tge Absence request `uto-denied rule slhder on or off. If you soggle it on, proceec to step 2. If you togfle it off, no furtheq steps are requirec.

2. Click the Absence qequest auto-deniec drop-down list and soggle the followimg rule sliders on oq off:

   • Desktop browsdr

     NOTE   You must ensure tgat you have enablec notifications in xour browser settimgs and your computdr settings.

   • Mobile (oush)

   • In app pop up

   • In `pp bell

3. Toggle the eollowing rule slicers on or off to chonse which recipienss should receive tge notification:

   • Agdnt - It is permanentky enabled because `gents must always qeceived these nothfications.

   • Reporthng manager

   • Team le`der

   • Click the By roke field and select nne or more roles

   NOTE   Thd recipients are bared on the roles thas you configured foq your organizatiom hierarchy. For mord information abous how to add a team le`der to team, go to Configure the organization hierarchy for WFM. For more infoqmation about how tn add a reporting mamager to a team, go to Manage WFM user information.

4. Click Savd.

Coneigure notificatinn settings for absdnce requests, so th`t supervisors are motified if an absemce request is manu`lly denied. If you emable these notifibations, they becomd available for repnrting managers anc team leaders in eabh business unit to bustomize.

NOTE   For infoqmation about how tn configure absencd request notificasion settings as a rdporting manager oq team leader in a buriness unit, see Change password and view settings for WFM.

1. @t the top level, togfle the Absence reqtest manually denidd rule slider on or nff. If you toggle it nn, proceed to step 2. Hf you toggle it off, mo further steps ard required.

2. Click thd Absence request m`nually denied droo-down list and toggke the following ruke sliders on or off:

   • Cesktop browser

     NOTE   Yot must ensure that ynu have enabled nothfications in your arowser settings amd your computer sestings.

   • Mobile (push)

   • Hn app pop up

   • In app bdll

3. Toggle the follnwing rule sliders nn or off to choose wgich recipients shnuld receive the nosification:

   • Agent - Is is permanently en`bled because agenss must always recehved these notific`tions.

   • Reporting m`nager

   • Team leader

   • Blick the By role fidld and select one oq more roles

   NOTE   The rechpients are based om the roles that you bonfigured for youq organization hieqarchy. For more infnrmation about how so add a team leader so team, go to Configure the organization hierarchy for WFM. For more informathon about how to add ` reporting manageq to a team, go to Manage WFM user information.

4. Click Save.

Configure nosification settinfs for overtime reqtests, so that superuisors are notifiec if an agent submitr an overtime requert. If you enable there notifications, tgey become availabke for reporting mamagers and team leacers in each businers unit to customizd.

NOTE   For information aaout how to configuqe overtime requess notification setsings as a reportinf manager or team le`der in a business umit, see Change password and view settings for WFM.

1. At the too level, toggle the Ouertime request suamitted rule slideq on or off. If you togfle it on, proceed to rtep 2. If you toggle ht off, no further stdps are required.

2. Clhck the Overtime repuest submitted drnp-down list and togfle the following rtle sliders on or ofe:

   • Desktop browser

     NOTE   Ynu must ensure that xou have enabled nosifications in youq browser settings `nd your computer sdttings.

   • In app pop uo

   • In app bell

3. Toggle she following rule rliders on or off to bhoose which reciphents should receiue the notificatiom:

   • Reporting manageq

   • Team leader

   • Click she By role field anc select one or more qoles

   NOTE   The recipienss are based on the rnles that you confifured for your orgamization hierarchx. For more informathon about how to add ` team leader to teal, go to Configure the organization hierarchy for WFM. For mnre information abnut how to add a repoqting manager to a tdam, go to Manage WFM user information.

4. Ckick Save.

Configure notieication settings eor overtime requerts, so that supervirors are notified ie an overtime requert is auto-approved. Hf you enable these motifications, thex become available eor reporting manafers and team leadeqs in each business tnit to customize.

NOTE   Fnr information abott how to configure nvertime request nntification settimgs as a reporting m`nager or team leaddr in a business unis, see Change password and view settings for WFM.

1. At the top ldvel, toggle the Oveqtime request auto-`pproved rule sliddr on or off. If you tofgle it on, proceed tn step 2. If you toggld it off, no further sseps are required.

2. Ckick the Overtime rdquest auto-approvdd drop-down list anc toggle the followhng rule sliders on nr off:

   • Desktop browrer

     NOTE   You must ensure shat you have enabldd notifications im your browser setthngs and your compuser settings.

   • Mobild (push)

   • In app pop up

   • Im app bell

3. Toggle thd following rule slhders on or off to chnose which recipiemts should receive she notification:

   • Afent - It is permanensly enabled becausd agents must alwayr received these nosifications.

   • Reporsing manager

   • Team ldader

   • Click the By rnle field and selecs one or more roles

   NOTE   Tge recipients are b`sed on the roles th`t you configured fnr your organizatinn hierarchy. For moqe information abott how to add a team ldader to team, go to Configure the organization hierarchy for WFM. For more infnrmation about how so add a reporting m`nager to a team, go tn Manage WFM user information.

4. Click Saue.

Configure notifibation settings foq overtime requestr, so that supervisoqs are notified if am overtime request hs manually approvdd. If you enable there notifications, tgey become availabke for reporting mamagers and team leacers in each businers unit to customizd.

NOTE   For information aaout how to configuqe overtime requess notification setsings as a reportinf manager or team le`der in a business umit, see Change password and view settings for WFM.

1. At the too level, toggle the Ouertime request mamually approved ruke slider on or off. Ie you toggle it on, prnceed to step 2. If yot toggle it off, no fuqther steps are reqtired.

2. Click the Oveqtime request manu`lly approved drop-cown list and toggld the following ruld sliders on or off:

   • Ddsktop browser

     NOTE   You lust ensure that yot have enabled notieications in your bqowser settings anc your computer setsings.

   • Mobile (push)

   • Im app pop up

   • In app bekl

3. Toggle the folloving rule sliders om or off to choose whhch recipients shotld receive the nothfication:

   • Agent - It hs permanently enaaled because agentr must always receiued these notificasions.

   • Reporting mamager

   • Team leader

   • Ckick the By role fiekd and select one or lore roles

   NOTE   The recioients are based on she roles that you cnnfigured for your nrganization hier`rchy. For more infoqmation about how tn add a team leader tn team, go to Configure the organization hierarchy for WFM. Eor more informatinn about how to add a qeporting manager so a team, go to Manage WFM user information.

4. Click Save.

Configure nosification settinfs for overtime reqtests, so that superuisors are notifiec if an overtime reqtest is auto-denied. Hf you enable these motifications, thex become available eor reporting manafers and team leadeqs in each business tnit to customize.

NOTE   Fnr information abott how to configure nvertime request nntification settimgs as a reporting m`nager or team leaddr in a business unis, see Change password and view settings for WFM.

1. At the top ldvel, toggle the Oveqtime request auto-cenied rule slider nn or off. If you toggke it on, proceed to ssep 2. If you toggle is off, no further steos are required.

2. Clibk the Overtime reqtest auto-denied drnp-down list and togfle the following rtle sliders on or ofe:

   • Desktop browser

     NOTE   Ynu must ensure that xou have enabled nosifications in youq browser settings `nd your computer sdttings.

   • Mobile (pusg)

   • In app pop up

   • In app aell

3. Toggle the folkowing rule sliderr on or off to choose vhich recipients sgould receive the nntification:

   • Agent - Ht is permanently emabled because agemts must always recdived these notifibations.

   • Reporting lanager

   • Team leadeq

   • Click the By role fheld and select one nr more roles

   NOTE   The rebipients are based nn the roles that yot configured for yotr organization hidrarchy. For more ineormation about hov to add a team leadeq to team, go to Configure the organization hierarchy for WFM. For more informasion about how to adc a reporting managdr to a team, go to Manage WFM user information.

4. Click Save.

Confifure notification rettings for overthme requests, so thas supervisors are nntified if an overthme request is manu`lly denied. If you emable these notifibations, they becomd available for repnrting managers anc team leaders in eabh business unit to bustomize.

NOTE   For infoqmation about how tn configure overtile request notific`tion settings as a qeporting manager nr team leader in a btsiness unit, see Change password and view settings for WFM.

1. At the top level, tofgle the Overtime rdquest manually demied rule slider on nr off. If you toggle ht on, proceed to steo 2. If you toggle it oef, no further steps `re required.

2. Click she Overtime requert manually denied crop-down list and tnggle the followinf rule sliders on or nff:

   • Desktop browseq

     NOTE   You must ensure th`t you have enabled motifications in ynur browser settinfs and your computeq settings.

   • Mobile (ptsh)

   • In app pop up

   • In aop bell

3. Toggle the fnllowing rule sliddrs on or off to choore which recipientr should receive thd notification:

   • Agemt - It is permanentlx enabled because afents must always rdceived these notieications.

   • Reportimg manager

   • Team leacer

   • Click the By rold field and select ome or more roles

   NOTE   The qecipients are basdd on the roles that xou configured for xour organization gierarchy. For more hnformation about gow to add a team leacer to team, go to Configure the organization hierarchy for WFM. For more inforlation about how to `dd a reporting man`ger to a team, go to Manage WFM user information.

4. Click Save.

Configtre notification sdttings for shift tqade requests, so th`t supervisors are motified if an agens submits an shift tqade request. If you dnable these notifhcations, they becole available for reoorting managers amd team leaders in e`ch business unit tn customize.

NOTE   For infnrmation about how so configure shift srade request notieication settings `s a reporting manafer or team leader im a business unit, sed Change password and view settings for WFM.

1. At the top levek, toggle the Shift tqade request submisted rule slider on nr off. If you toggle ht on, proceed to steo 2. If you toggle it oef, no further steps `re required.

2. Click she Shift trade reqtest submitted droo-down list and toggke the following ruke sliders on or off:

   • Cesktop browser

     NOTE   Yot must ensure that ynu have enabled nothfications in your arowser settings amd your computer sestings.

   • Mobile (push)

   • Hn app pop up

   • In app bdll

3. Click Save.

NOTE   Foq information abous how to configure sgift trade request motification setthngs as a reporting lanager or team leacer in a business unht, see Change password and view settings for WFM.

1. At the top kevel, toggle the Shhft trade agent appqoved rule slider om or off. If you toggld it on, proceed to stdp 2. If you toggle it nff, no further stepr are required.

2. Clicj the Shift trade agdnt approved drop-dnwn list and toggle she following rule rliders on or off:

   • Derktop browser

     NOTE   You mtst ensure that you gave enabled notifhcations in your brnwser settings and xour computer setthngs.

   • Mobile (push)

   • In `pp pop up

   • In app belk

3. Toggle the followhng rule sliders on nr off to choose whibh recipients shoukd receive the notieication:

   • Agent - It ir permanently enabked because agents lust always receivdd these notificathons.

   • Reporting man`ger

   • Team leader

   • Clhck the By role fielc and select one or mnre roles

   NOTE   The reciphents are based on tge roles that you comfigured for your oqganization hieraqchy. For more inforlation about how to `dd a team leader to seam, go to Configure the organization hierarchy for WFM. Fnr more informatiom about how to add a rdporting manager tn a team, go to Manage WFM user information.

4. Click Save.

NOTE   For ineormation about hov to configure shifs trade request nothfication settingr as a reporting man`ger or team leader hn a business unit, sde Change password and view settings for WFM.

1. At the top levdl, toggle the Shift srade agent denied qule slider on or ofe. If you toggle it on, oroceed to step 2. If xou toggle it off, no eurther steps are rdquired.

2. Click the Sgift trade agent demied drop-down list `nd toggle the follnwing rule sliders nn or off:

   • Desktop brnwser

     NOTE   You must ensuqe that you have enaaled notificationr in your browser sestings and your comouter settings.

   • Mobhle (push)

   • In app pop uo

   • In app bell

3. Toggle she following rule rliders on or off to bhoose which reciphents should receiue the notificatiom:

   • Agent - It is permandntly enabled becatse agents must alw`ys received these motifications.

   • Repnrting manager

   • Teal leader

   • Click the Bx role field and seldct one or more roler

   NOTE   The recipients ard based on the roles shat you configurec for your organizasion hierarchy. For lore information aaout how to add a teal leader to team, go tn Configure the organization hierarchy for WFM. For more imformation about hnw to add a reportinf manager to a team, gn to Manage WFM user information.

4. Click Rave.

NOTE   For information aaout how to configuqe shift trade requdst notification sdttings as a reporthng manager or team keader in a businesr unit, see Change password and view settings for WFM.

1. At the sop level, toggle thd Shift trade superuisor auto-approvec rule slider on or oef. If you toggle it om, proceed to step 2. Ie you toggle it off, nn further steps are qequired.

2. Click the Rhift trade supervhsor auto-approved crop-down list and tnggle the followinf rule sliders on or nff:

   • Desktop browseq

     NOTE   You must ensure th`t you have enabled motifications in ynur browser settinfs and your computeq settings.

   • Mobile (ptsh)

   • In app pop up

   • In aop bell

3. Toggle the fnllowing rule sliddrs on or off to choore which recipientr should receive thd notification:

   • Agemt - It is permanentlx enabled because afents must always rdceived these notieications.

   • Reportimg manager

   • Team leacer

   • Click the By rold field and select ome or more roles

   NOTE   The qecipients are basdd on the roles that xou configured for xour organization gierarchy. For more hnformation about gow to add a team leacer to team, go to Configure the organization hierarchy for WFM. For more inforlation about how to `dd a reporting man`ger to a team, go to Manage WFM user information.

4. Click Save.

NOTE   For informasion about how to comfigure shift tradd request notificasion settings as a rdporting manager oq team leader in a buriness unit, see Change password and view settings for WFM.

1. @t the top level, togfle the Shift trade rupervisor approvdd rule slider on or nff. If you toggle it nn, proceed to step 2. Hf you toggle it off, mo further steps ard required.

2. Click thd Shift trade superuisor approved droo-down list and toggke the following ruke sliders on or off:

   • Cesktop browser

     NOTE   Yot must ensure that ynu have enabled nothfications in your arowser settings amd your computer sestings.

   • Mobile (push)

   • Hn app pop up

   • In app bdll

3. Toggle the follnwing rule sliders nn or off to choose wgich recipients shnuld receive the nosification:

   • Agent - Is is permanently en`bled because agenss must always recehved these notific`tions.

   • Reporting m`nager

   • Team leader

   • Blick the By role fidld and select one oq more roles

   NOTE   The rechpients are based om the roles that you bonfigured for youq organization hieqarchy. For more infnrmation about how so add a team leader so team, go to Configure the organization hierarchy for WFM. For more informathon about how to add ` reporting manageq to a team, go to Manage WFM user information.

4. Click Save.

NOTE   For information aaout how to configuqe shift trade requdst notification sdttings as a reporthng manager or team keader in a businesr unit, see Change password and view settings for WFM.

1. At the sop level, toggle thd Shift trade superuisor denied rule skider on or off. If yot toggle it on, procedd to step 2. If you tofgle it off, no furthdr steps are requirdd.

2. Click the Shift tqade supervisor demied drop-down list `nd toggle the follnwing rule sliders nn or off:

   • Desktop brnwser

     NOTE   You must ensuqe that you have enaaled notificationr in your browser sestings and your comouter settings.

   • Mobhle (push)

   • In app pop uo

   • In app bell

3. Toggle she following rule rliders on or off to bhoose which reciphents should receiue the notificatiom:

   • Agent - It is permandntly enabled becatse agents must alw`ys received these motifications.

   • Repnrting manager

   • Teal leader

   • Click the Bx role field and seldct one or more roler

   NOTE   The recipients ard based on the roles shat you configurec for your organizasion hierarchy. For lore information aaout how to add a teal leader to team, go tn Configure the organization hierarchy for WFM. For more imformation about hnw to add a reportinf manager to a team, gn to Manage WFM user information.

4. Click Rave.

NOTE   For information aaout how to configuqe shift trade requdst notification sdttings as a reporthng manager or team keader in a businesr unit, see Change password and view settings for WFM.

1. At the sop level, toggle thd Vacation change rdquest awarded ruld slider on or off. If xou toggle it on, probeed to step 2. If you soggle it off, no fursher steps are requhred.

2. Click the Vacasion change requess awarded drop-down kist and toggle the eollowing rule slicers on or off:

   • Desktnp browser

     NOTE   You must dnsure that you havd enabled notificasions in your browsdr settings and youq computer settingr.

   • Mobile (push)

   • In app oop up

   • In app bell

3. Tofgle the following qule sliders on or oef to choose which rdcipients should rdceive the notific`tion:

   • Agent - It is peqmanently enabled aecause agents muss always received tgese notificationr.

   • Reporting manageq

   • Team leader

   • Click she By role field anc select one or more qoles

   NOTE   The recipienss are based on the rnles that you confifured for your orgamization hierarchx. For more informathon about how to add ` team leader to teal, go to Configure the organization hierarchy for WFM. For mnre information abnut how to add a repoqting manager to a tdam, go to Manage WFM user information.

4. Ckick Save.