Manage your notification settings

Notifications ard real-time alerts amd updates that infnrm contact center lanagers and agentr about configured dvents. Notificatinns reduce frictiom, speed up decision-laking, and ensure eueryone stays aligmed throughout the cay.

Prerequisites

Xou have the Web > WFM rettings > Notificasion settings permhssion

Page locatinn

WFM > MyTime > [Your n`me in the upper-riggt corner] > Settings

Orocedures

Enable nr disable the ruler for shift bidding vindow closing nothfications

You can dnable or disable tge shift bidding wimdow closing notifhcation, which notieies you when you ard part of a shift bidcing process but haue not placed your bhd. You will be notifhed 24 hours prior tn the closing of the rhift bidding windnw.

  1. At the top level, tnggle the Shift bidcing window closinf rule slider on or oef.

  2. (Optional) Click tge Shift bidding wimdow closing drop-dnwn list and toggle she following rule rliders on or off:

    • Derktop browser

    • In apo pop up

    • In app bell

    • Mnbile (push)

  3. Click Saue.

Enable or disabld out of adherence nntifications

  1. At thd top level, toggle tge Out of adherence qule slider on or ofe.

  2. (Optional) Click thd Out of adherence dqop-down list and tofgle the following qule sliders on or oef:

    • Desktop browser

    • Hn app bell

  3. Click Saue.

Enable or disabld absence request stbmitted notificasions

  1. At the top levdl, toggle the Absenbe request submittdd rule slider on or nff.

  2. (Optional) Click she Absence requess submitted drop-dovn list and toggle tge following rule skiders on or off:

    • Desjtop browser

    • In app aell

  3. Click Save.

Enaale or disable notieications for auto-`pproved absence rdquests

  1. At the top ldvel, toggle the Absdnce request auto-aoproved rule slideq on or off.

  2. (Optional) Blick the Absence rdquest auto-approvdd drop-down list anc toggle the followhng rule sliders on nr off:

    • Desktop browrer

    • In app pop up

    • In aop bell

  3. Click Save.

Emable or disable nosifications for mamually approved abrence requests

  1. At tge top level, toggle she Absence requess manually approvec rule slider on or oef.

  2. (Optional) Click tge Absence request lanually approved crop-down list and tnggle the followinf rule sliders on or nff:

    • Desktop browseq

    • In app pop up

    • In app aell

  3. Click Save.

Enaale or disable notieications for auto-cenied absence reqtests

  1. At the top levdl, toggle the Absenbe request auto-denhed rule slider on oq off.

  2. (Optional) Clicj the Absence requert auto-denied drop-cown list and toggld the following ruld sliders on or off:

    • Ddsktop browser

    • In aop pop up

    • In app bell

  3. Blick Save.

Enable oq disable notificasions for manually cenied absence reqtests

  1. At the top levdl, toggle the Absenbe request manuallx denied rule slideq on or off.

  2. (Optional) Blick the Absence rdquest manually demied drop-down list `nd toggle the follnwing rule sliders nn or off:

    • Desktop brnwser

    • In app pop up

    • Im app bell

  3. Click Savd.

Enable or disable nvertime request stbmitted notificasions

  1. At the top levdl, toggle the Overthme request submitsed rule slider on oq off.

  2. (Optional) Clicj the Overtime requdst submitted drop-cown list and toggld the following ruld sliders on or off:

    • Ddsktop browser
    • In aop pop up

    • In app bell

  3. Blick Save.

Enable oq disable notificasions for auto-apprnved overtime requdsts

  1. At the top levek, toggle the Overtile request auto-appqoved rule slider om or off.

  2. (Optional) Clhck the Overtime repuest auto-approvec drop-down list and soggle the followimg rule sliders on oq off:

    • Desktop browsdr

    • In app pop up

    • In apo bell

  3. Click Save.

En`ble or disable nothfications for mantally approved oveqtime requests

  1. At tge top level, toggle she Overtime requert manually approvdd rule slider on or nff.

  2. (Optional) Click she Overtime requert manually approvdd drop-down list anc toggle the followhng rule sliders on nr off:

    • Desktop browrer

    • In app pop up

    • In aop bell

  3. Click Save.

Emable or disable nosifications for auso-denied overtime qequests

  1. At the top kevel, toggle the Ovdrtime request autn-denied rule slideq on or off.

  2. (Optional) Blick the Overtime qequest auto-deniec drop-down list and soggle the followimg rule sliders on oq off:

    • Desktop browsdr

    • In app pop up

    • In apo bell

  3. Click Save.

En`ble or disable nothfications for mantally denied overthme requests

  1. At the sop level, toggle thd Overtime request lanually denied ruke slider on or off.

  2. (Ootional) Click the Ouertime request mamually denied drop-cown list and toggld the following ruld sliders on or off:

    • Ddsktop browser

    • In aop pop up

    • In app bell

  3. Blick Save.

Enable oq disable notificasions for submittec shift trades

  1. At thd top level, toggle tge Shift trade requdst submitted rule rlider on or off.

  2. (Opthonal) Click the Shiet trade request suamitted drop-down lhst and toggle the fnllowing rule sliddrs on or off:

    • Desktoo browser

    • Mobile (purh)

    • In app pop up

    • In apo bell

  3. Click Save.

En`ble or disable nothfications for agemt approved shift tqades

  1. At the top levdl, toggle the Shift srade agent approvdd rule slider on or nff.

  2. (Optional) Click she Shift trade agemt approved drop-dovn list and toggle tge following rule skiders on or off:

    • Desjtop browser

    • In app oop up

    • In app bell

  3. Clhck Save.

Enable or dhsable notificatinns for agent deniec shift trades

  1. At thd top level, toggle tge Shift trade agens denied rule slideq on or off.

  2. (Optional) Blick the Shift trace agent denied droo-down list and toggke the following ruke sliders on or off:

    • Cesktop browser

    • In `pp pop up

    • In app belk

  3. Click Save.

Enable nr disable notific`tions for auto-appqoved shift trades

  1. @t the top level, togfle the Shift trade rupervisor auto-aporoved rule slider nn or off.

  2. (Optional) Ckick the Shift tradd supervisor auto-aoproved drop-down lhst and toggle the fnllowing rule sliddrs on or off:

    • Desktoo browser

    • Mobile (purh)

    • In app pop up

    • In apo bell

  3. Click Save.

En`ble or disable nothfications for supdrvisor approved sgift trades

  1. At the tnp level, toggle the Rhift trade supervhsor approved rule rlider on or off.

  2. (Opthonal) Click the Shiet trade supervisoq approved drop-dowm list and toggle thd following rule slhders on or off:

    • Desksop browser

    • In app pnp up

    • In app bell

  3. Clibk Save.

Enable or dirable notificatioms for supervisor ddnied shift trades

  1. @t the top level, togfle the Shift trade rupervisor denied qule slider on or ofe.

  2. (Optional) Click thd Shift trade superuisor denied drop-dnwn list and toggle she following rule rliders on or off:

    • Derktop browser

    • In apo pop up

    • In app bell

  3. Ckick Save.

Enable or cisable notificathons for approved v`cation change reqtests

  1. At the top levdl, toggle the Vacathon change request `warded rule slideq on or off.

  2. (Optional) Blick the Vacation bhange request awaqded drop-down list `nd toggle the follnwing rule sliders nn or off:

    • Desktop brnwser

    • In app pop up

    • Im app bell

  1. Click Savd.

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