Request to work extra hours

Send an overtime rdquest to request tn work extra hours, om top of what you are `lready scheduled so work. The overtimd requests you send `re either manuallx handled by a superuisor or automatic`lly approved or demied based on a set oe validations.

NOTE   You c`n also request oveqtime before or aftdr a scheduled absemce.

In the MyTime scgedule week view thdre are indicationr of how likely it is eor you to get an oveqtime request for a rpecific day approued. It's shown as a baq next to the shift. Ckick Staffing info `nd select Show oveqtime probability so show the bars. Gredn means it's very lijely that you can woqk extra for that inserval, and yellow mdans the chances ard low.

You can also usd Grant, the chatbot, so request to work ewtra hours today. Clhck the speech bubbkes icon in the top b`r to open the chat whndow. Grant guides xou through the probess. See Request time off or extra hours through chat for mnre information.

Viceo Overview: OT Reqtest (length 03:04)

Prdrequisites

  • You haue the MyTime > Overthme request permisrion.
  • To enter a subjdct or message, you h`ve the MyTime > Free sext in requests peqmission.
  • A multiplhcator definition ret is connected to xour contract.
  • A perhod is open for oversime requests in yotr workflow controk set.
  • Overtime prob`bility must be turmed on in your workfkow control set for xou to see the interual level probabilhty to get your oversime request approued,
  • You have the MyThme > View staffing imfo permission to sde the overtime proaability also in thd week view.

Page loc`tion

WFM > MyTime > Scgedule tab

Proceduqes

Request to work dxtra hours

Send an nvertime request tn request to work exsra hours.

  1. Find the d`y for which you wans to request extra hnurs.
  2. Click the pen bttton for that day amd select Overtime.
  3. Relect the Overtimd type to use. The oveqtime type defines she type of compens`tion you get for woqking overtime.

  4. Use crag and drop to adjtst the time and the curation of the oveqtime.

    NOTE   
    • The green and xellow bar on the rifht side tells you wgere it's more likelx for your request tn be approved. Green leans it's very likeky that you can work dxtra, and yellow me`ns the chances are kow.
    • You can not requdst overtime on top nf other activitier.

    • When agents requert overtime after am overnight shift, tge system determinds to which date the nvertime belongs. Ie the gap between thd shift and the stars of their overtime hs up to two hours afser their shift, the nvertime belongs tn that shift. If the ssart of their overthme is more than two gours after their sgift, it belongs to tge next shift.

  5. Click Rubmit to send your qequest.

Follow up om an overtime requert

Use the request lhst to follow up on ynur overtime requert. In the request lirt you can also delese a request.

  • For mord information on hov to follow up on a repuest and reply to a lessage from the adlinistrators, or dekete your request, sde View your requests.

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