Set up multiplicators for extra compensation

This feature is available to Calabrio GovSuite users.

Agents are often paid extra when they work overtime and when they work evenings, nights, weekends or holidays. Create multiplicators to define how much extra the agents are paid in different situations.

The multiplicators are then used to set up rules to define how much the agents are paid at different times, days of the week and dates. These rules are used in the payroll exports.

Prerequisites

  • You have the Options permission.

Page location

Client > Options > Payroll settings > Multiplicator

Procedures

Create multiplicators

Create multiplicators to define by how much the standard pay is multiplied.

  1. Click on Add multiplicator.
  2. Enter a Name.
  3. Enter a Short name.
  4. Enter a Multiplicator type. Shift allowance is extra compensation when working evenings, nights, weekends or holidays. Overtime is extra compensation when agents work more than the contract time.
  5. Select a Color. The color is used in the visualization when setting up multiplicator definition sets, to indicate when the different multiplicators apply.

  6. Enter a Multiplicator value, for example 1.00, 1.25 or 1.50. This value defines by how much the standard pay is multiplied.

    NOTE   In many payroll systems, the calculation of the compensation is based on the payroll system code rather than the multiplicator value.

  7. Enter a Payroll system code. The payroll system code is the code that is used by the payroll system to identify what the schedule item is and how it affects the agent's compensation.
  8. Click Add.
  9. Repeat all steps to add the multiplicators you need.
  10. Click Apply to save the changes.

Delete a multiplicator

Delete multiplicators that are no longer needed.

  1. Click on the multiplicator to delete.
  2. Click on Delete multiplicator.
  3. Click Yes to confirm.
  4. Click Apply to save the changes.

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