December

Product features and enhancements

We added these new features and enhancements to Calabrio ONE in December 2025.

QM

Enhanced Diarization output (December 2): We've updated integrations that capture audio in a single channel so that their transcriptions are now displayed in a multi-channel format automatically.

WFM

German documentation (December 2): The “Configure activity request settings in WFM” page on the help portal is now available in German: Konfigurieren der Einstellungen für Aktivitätsanfragen in WFM.

French documentation (December 2): The “Must have” page on the help portal is now available in French: Doit avoir.

Insights

Insights role permissions (December 2): We've added new permissions to give role administrators more control over which records roles they can see in Insights.

• Show My Records: Users with this permission can view records directly associated with their user.

• Show Application Scope Records: Users with this permission can view records associated with their Teams and Groups.

Both permissions are assigned by default to all Insights-licensed roles, maintaining the same behavior as before. Users with only the Show My Records permission will see only their own records when viewing Insights content. For more information, see Manage roles and permissions for QM, Analytics, Insights, and Performance Management.

Resolved issues

This table lists the issues that we fixed in each release in December. The most recent release is first.

December 2 (Build 1333)

Issue	Component	Subcomponent	Issue Description
1057595	QM	Bulk Contact Export	Fixed an issue where Classic BCE (Bulk Contact Export) was not honoring the daily bulk contact export limit. The system now enforces the limit correctly.
1029613	QM	Contact Queue	Resolved an issue that caused due dates on the Contact Queue > Interactions and Contact Queue > Goals pages to display different dates. Now, the due dates are consistent across both pages.