Quick Start Guide for WFM Intraday Analysts

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Welcome to Calabrio ONE Workforce Management (WFM)! With WFM, you can provide the best coverage possible by monitoring and adjusting agent schedules. Use this guide to get started.

• Check staffing coverage
• View today's performance
• View agent adherence
• Adjust agent schedules
• Manage agent requests
• Communicate with agents
• View reports