Data Explorer Quick Start Guide: Monitor Today’s Contact Volumes and Recordings
If you’re in charge of a contact center, you have a lot of day-to-day operations to keep an eye on. Are calls being recorded? Is each agent properly set up to have their calls recorded? How do call volumes look now compared to past numbers?
This guide walks you through creating several different reports in Data Explorer, Calabrio ONE’s powerful reporting tool, that help you stay on top of your calls and recordings. The reports are all independent of each other and can be created in any order. Focus on as many or as few as you like.
NOTE There might be a delay of up to one hour between when a contact is recorded and when it appears in Data Explorer.