Manage users

This section helps you understand, create, and manage your Calabrio ONE users.

How QM and Analytics licenses work Learn about the types of licenses that are available and how licenses, roles, and permissions interact.
Create and edit users for QM and Analytics Sync users from your ACD or set them up manually, and configure and maintain them for the Calabrio ONE applications.
Manage roles and permissions for QM and Analytics Roles and permissions determine a user’s access in Calabrio ONE.
Manage teams for QM and Analytics and Manage groups for QM and Analytics Teams and groups organize your users within Calabrio ONE.
Manage views for QM Views determine a user’s scope in Calabrio ONE.