Manage users

This section helps you understand, create, and manage your Calabrio ONE users.

How licenses work for QM, Analytics, and Insights	Learn about the types of licenses that are available and how licenses, roles, and permissions interact.
Create and edit users for QM, Analytics, and Insights	Sync users from your ACD or set them up manually, and configure and maintain them for the Calabrio ONE applications.
Manage roles and permissions for QM, Analytics, and Insights	Roles and permissions determine a user’s access in Calabrio ONE.
Manage teams for QM and Analytics and Manage groups for QM and Analytics	Teams and groups organize your users within Calabrio ONE.
Manage views for QM	Views determine a user’s scope in Calabrio ONE.