Configure the Data Server for QM and Analytics

The Data Server Configuration page enables you to set up Data Server features based on a contact center’s geographic location. For example, you can configure a contact center in New York differently than a contact center in California. This allows each site to operate with minimal WAN traffic.

Navigate to Application Management > Global > Administration > Downloads to download the Calabrio ONE Data Server. Information on how to install the Calabrio ONE Data Server can be found in "Installing the Calabrio ONE Data Server" in the Calabrio ONE Installation Guide.


  • You have the Administer Tenant or Update Tenant permission.

Page location

Application Management > Global > System Configuration > Data Server Configuration

Data Server configuration in multi-tenant environments

Some data server features are not available in multi-tenant environments. In such an environment, the following configuration options do not appear on the Data Server Configuration page:

  • Regional Data Server Reconciliation Settings
  • Data Server Device Sync Settings
  • Recording SIPREC Signaling Server Settings
  • Recording CTI Signaling Server Settings
  • Recording Capture Server Settings

Field descriptions

Use the Data Server Configuration page to configure and maintain the data server features. For more information about how to configure the Data Server for a specific ACD, see the following pages or the ACD's integration guide or tech note if available:

If your organization has any of the following integrations, consult that ACD's integration guide for additional data server configurations specific to the ACD.

  • Amazon Connect
  • Cisco Unified Contact Center Enterprise
  • Cisco Unified Contact Center Express
  • Cisco Webex Contact Center
  • Eventide NexLog
  • Five9

Refer to Data Server settings for a Serenova ACD (for QM and Analytics) if your organization integrates with a Serenova ACD.

The fields on the Data Server Configuration page are described below.