Data Server settings for a Serenova ACD (for QM and Analytics)

Configure a Data Server for a Serenova ACD

  1. Select the Data Server that you want to use for the Serenova ACD.
  2. Configure the following settings.

    Setting Configuration

    Regional Data Server ACD Sync Settings

    Select the Enable Sync check box, and then move the Serenova ACD from Available to Assigned.

  3. Click Save.