Monitor scheduled bulk contact exports

Use the Bulk Contact Export Audit page to monitor the status of scheduled bulk contact exports.

Prerequisites

  • You have configured an external storage location for exported contacts to go to.
  • You have created a recurring bulk contact export. (Create these on the Recordings page.)

Page location

Application Management > Global > Monitoring > Bulk Contact Export Audit

Column Descriptions

A bulk contact export has two stages: the task (optional) and the upload. During the task stage, Calabrio ONE converts files from the format in which they were recorded to the format in which they will be stored in the external storage location.

EXAMPLE   Calabrio ONE initially records contacts as WAV files but converts them to MP4 files for storage.

If you do not set the export to convert files, Calabrio ONE skips this step. During the upload stage, Calabrio ONE moves the files to the external storage location.

The columns on this page are defined below.

Column

Description

Date

When the export was created.

Name

The name given to the export by the person who created it.

Export Status

The status of the export.

NOTE   If the status is Failed, the most common reason is problems communicating with the external storage location. Verify that it is possible to transfer files based on the credentials provided with a third-party tool (for example, Filezilla).

Task Count

The number of audio or video files that Calabrio ONE has attempted to convert, including failed conversions.

Tasks Queued

The number of files waiting to be converted to the export file format.

Tasks in Progress

The number of files currently being converted to the export file format.

Tasks Finished

The files that were successfully converted to the export file format.

Uploads Queued

The files that are waiting to be moved to the external storage location.

Uploads Succeeded

The files that were successfully moved to the external storage location.

Uploads Failed

The files that Calabrio ONE was unable to move to the external storage location.

Access exported files

Exported files are located in the Exports folder on your configured storage location:

  • If you have configured SFTP in your Archive Configuration, the files transfer to that server.
  • If you have not configured SFTP in your Archive Configuration, the files are stored on your Network Storage location.

The files are ZIP files in CSV format. File names use the following naming convention: <“immediate” or “scheduled”>-<saved search name>-<datestamp>-<timestamp>

Configure network storage on the Storage Profiles page (Application Management > Global > System Configuration > Storage Profiles).

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