Turn on schedule change notifications

Agents can be notified when there are significant changes in their work schedule with mobile app, SMS or email notifications. This is useful to ensure that agents get important schedule updates when they are not at work.

These notifications are only sent for schedule changes that are considered significant and that are within the next 14 days, including today. The following changes are considered significant changes.

  • The start or end time of a shift is changed.
  • A working day is changed to a non-working day. This is when the scheduled shift is replaced with a day off, a full-day absence or no shift at all.
  • A non-working day is changed to a working day. This is when a day off, full-day absence or non-scheduled day is replaced with a shift.

NOTE   There are additional settings in a configuration file that need to be defined to send notifications via SMS. Additional configuration is also required to send email notifications for on premise installations, but not needed for cloud installations. The mobile app notifications do not require any additional settings.

Prerequisites

  • You have the Options permission.
  • To use notifications via SMS or email, the SMSLink license must be applied. (The mobile app notifications work without that specific license.)
  • To use notifications via SMS, there is an optional column to store the agents' mobile numbers.

Page location

Client > Options > System settings > Notification settings

Procedures

Turn on mobile app notifications

Turn on mobile app notifications to send schedule change notifications to the agents who are using the MyTime app.

  1. Select the Enable mobile app notifications check box to turn on the app notifications.
  2. Click Apply to save.

Turn on SMS notifications

Turn on SMS notifications to send schedule change notifications to the agents via SMS.

  1. Select SMS as the Notification type.
  2. Select the column that contains the agents' phone numbers in the SMS settings menu.
  3. Click Apply to save.

NOTE   The phone numbers must be entered according to the requirements of the SMS service provider. A common way to enter a phone number is for example 46701234567, where 46 is the country code and 701234567 is the phone number.

Turn on email notifications

Turn on email notifications to send schedule change notifications to the agents via email.

The email settings define the email address that will be the sender of the notification.

  1. Select Email as the Notification type.
  2. Enter the email address to send the notifications from in the Send email from field.
  3. Click Apply to save.

NOTE   For email notifications to be sent, the agents' email addresses must be added in the Email column in People.

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