The Budgets module in the WFM client helps you compare the staff you have to the forecasted resource need in a long-term perspective. Use it to make informed decisions on for example how many new employees you need to hire. The staffing budgets takes things like attrition, known recruitment, hourly employees, and shrinkage into consideration.
The information on the forecasted resource need and the available staff can be used to create a budget allowance defining how many agents that can take a certain day off. This is particularly useful for periods that have not yet been scheduled.
- How creating staffing budgets works
- Create a budget group
- Create a staffing budget
- Create allowances for absence requests