Historical Data WFM APIs

Calabrio ONE supports historical data APIs for all current and new versions of WFM (TWFM and New WFM). These historical data APIs enable users to import external WFM historical data from integrated contact center platforms. With these integrations you can forecast, set agent performance follow ups, and more.

IMPORTANT   To ensure proper support when integrating with the historical data APIs, please engage with Calabrio ONE Professional Services to set up a managed service plan to support your organization with the development and deployment of your Calabrio ONE integration.

The URL to your organization’s environment follows the template below where [customerURL] is unique to your organization.

URLs for historical data APIs follow the format detailed below.

https://[customerURL].com/historical-data/api/v1

EXAMPLE   https://calabriocustomer.teleopticloud.com/historical-data/api/v1

URLs for historical data API documentation follow the format detailed below.

https://[customerURL].com/historical-data/docs/index.html

EXAMPLE   https://mtusce03.teleopticloud.com/historical-data/docs/index.html

Authorize

1. Navigate to your organization’s URL for Calabrio ONE WFM API for historical data.
2. Click Authorize. The Available authorizations window appears.
3. Paste the tenant key that you received from your Calabrio ONE contact person.
4. Click Authorize.
5. Click Close to close the window. You can now execute the APIs available by using the data source key given to you by your Calabrio ONE contact person.

End your authorized session

1. Click Authorize.
2. Click logout.

Related topics

How WFM function permissions work

Generate access tokens for API access to WFM

Access WFM APIs