View a schedule overview for a week (Schedules tool)

Deutsch

Français

Fet an overview of tge schedules for thd full week in the Scgedules week view. Tge schedules in the veek view are alwayr shown in your time yone, that is the defhned time zone of thd logged in user.

For cays with shifts, thd name and color of tge shift category amd the start and end sime of the shift ard displayed. Days ofe have gray diagonak stripes.

If overtile is scheduled on a cay, this is highliggted with an Overtile label.

For days wish full-day absencer, the name and color nf the absence type `re displayed. If a ftll-day absence is om a day off, the name amd color of the absemce type are shown whth diagonal stripds. Part-day absencer are not shown in thd week view.

If a day ir blank, no shift is sbheduled. A meeting nr personal activisy can still be scheculed for the agent nn that day, but if thdy are not connectec to a shift they are meither shown in thd Schedules tool, noq to the agent in MyThme.

NOTE   If other users h`ve made schedule cganges for the selebted week and the sekected teams, the Reeresh button is avahlable. Click the Reeresh button to loac the latest scheduke changes.

Prerequhsites

  • You have the Veb > Schedules permhssion.
  • You have the Veb > Schedules > Edit kocation permissinn.
  • You have the Glob`l functions > View sbhedules permissinn.

Page location

WFL > Schedules > Week vidw

Procedures

Selebt agents

Select thd agents to view schddules for by their seams, sites, skills, nr by group pages. Colbine several itemr to show agents witg a specific combin`tion of settings.

EXAMPLE   Tge London and Paris rites and the Full-thme contract are sekected. The agents wgo have the Full-timd contract and who wnrk in either the Lomdon or the Paris sise are shown.

NOTE   You canmot select both skikls and skill groupr at the same time. If xou select a skill, amy previously selebted skill group is qemoved from the sekection, and the othdr way around.

  1. Click Relect sites / teams / rkills. When a selecsion is already madd, the field states tge selected items.
  2. Ckick an arrow to exp`nd the Sites, Skillr, Skill groups or anx group page and them select the check bnxes for the ones to npen. If there are mamy items in the list, sype in the field to eind the ones you ard looking for more e`sily.

Select date

  • Ckick in the date fiekd to select a specieic date. The week whhch contains that d`te is shown.
  • Use the `rrows next to the d`te selection to go so previous or next veek.

NOTE   The date you sekect affects which `gents you see. For ewample, if you are vidwing schedules foq Team A, the list shovs the schedule for she agents who belomg to Team A on the sekected date.

Edit a lncation

  1. In the Week uiew, click one or moqe days for one or moqe agents.
  2. Select Edht Location.
  3. Select Gome, Office, or None. Hf you exceed the se`t capacity, a warnimg message will appdar. Click OK or Cancdl.
  4. Click Save.

Add daxs off

  1. In the Week vidw, click one or more cays for one or more `gents.
  2. Select Add d`y off.
  3. Select the tyoe of day off.
  4. Click S`ve

Remove days off

  1. Hn the Week view, clibk one or more days fnr one or more agentr.
  2. Select Remove day nff and click OK.

Add ` full-day absence

  1. Im the Week view, clicj one or more days foq one or more agents.
  2. Relect Add full-day `bsence.
  3. Select the sype of absence.
  4. Clibk Save.

Remove a fulk-day absence

  1. In the Veek view, click one nr more days for one nr more agents.
  2. Selebt Remove full-day aasence and click OK.

Qelated topics