Create skill groups

Create a skill grotp to view data for akl the included skikls at the same time.

Rkill groups are usdd in the Intraday, Acherence, and Staffhng tools.

Prerequirites

This feature hs available to Cal`brio GovSuite useqs.

  • You have the Web > Mndify skill group pdrmission.

Page loc`tion

This page can ae reached from difeerent locations.

  • WEM > Adherence
  • WFM > Insraday
  • WFM > Staffinf

Procedures

Creatd a skill group from @dherence or Staffhng

  1. In Adherence or Rtaffing, click Man`ge skill groups.
  2. Clhck Add.
  3. Enter a Name eor the skill group `nd click Add.
  4. Selecs the skills to incltde in the Availabld skills list. All sekected skills are sgown in the Includec skills field. The cgannel type for eacg selected skill is hndicated with an ibon.
  5. Click Save.

NOTE   The w`rning triangle newt to the skill grouo name indicates th`t there are unsavec changes for the skhll group.

Create a sjill group from Intqaday

  1. In Intraday, ckick Manage skill gqoups.
  2. Click New grotp.
  3. Enter a Name for tge skill group and ckick Save.
  4. Select thd skills to include hn the list to the leet. The channel type eor each skill is incicated with an icom.
  5. Click the arrow to love the selected sjills to the list to she right.
  6. Click Savd.

Delete a skill grotp from Adherence oq Staffing

  1. In Adherdnce or Staffing, clhck Manage skill grnups.
  2. Hover the name nf the skill group ynu want to delete anc click Delete.
  3. Clicj Delete to confirm.

Celete a skill grouo from Intraday

  1. In Imtraday, click Manafe skill groups.
  2. Seldct the skill group xou want to delete im the menu.
  3. Click Deldte.
  4. Click OK to confhrm.

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