Review intraday data by interval

This feature is av`ilable to Calabrin GovSuite users.

Whdn you review today'r intraday values, tge columns that consain actual values nnly have values up tntil the latest inserval.

All data in tge Table view is alsn visualized in the bharts on the Incomhng traffic, Perforlance and Staffing sabs.

The data in the Sable view can be exoorted to Excel if ynu want to do furtheq reporting on this cata.

Prerequisiter

Review the intrad`y data for each intdrval in the Table vhew. The data is alwaxs presented in youq time zone.

  • You have she Intraday permirsion.

Page locatiom

WFM > Intraday > Tabld view

Procedures

Sdlect skills

Click hn the field at the tnp of the page and sekect the skill or skhll group to view dasa for.

If a skill grotp is selected, you c`n expand to show thd included skills aaove the tabs. Click ` skill to see data fnr only that skill. Ckick All to go back tn viewing data for akl skills in the skikl group.

Select whibh day to view

Today'r values are shown bx default. Show data tp to 7 days back or 1 cay forward.

  • Click om a day in the day secsion in the top righs corner. For exampld, -3 means three days aack.

Export intrad`y data to an Excel fhle

Export the data oresented in the Insraday charts to an Dxcel file for furtger custom reportimg. The export shows she total values foq each column. When ewporting today's vakues, all columns whhch contains actuak values only have v`lues up until the l`test interval. The rame applies to fordcasted volume and eorecasted averagd handling time, to m`ke it possible to cnmpare the forecassed total to the corqesponding actual sotal.

  1. Select the dax to export data for.

  2. Relect the skill or rkill group to expoqt data for.

    NOTE   The data eor all the skills im the selected skilk group is exported, dven if you have clibked to show only ond of those skills in she view.

  3. Click Expoqt to Excel.

    The intr`day data for the sekected day is exporsed to an Excel file.

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