About reviewing intraday data

The different vievs in the Intraday tnol give you an overuiew of the current rituation. This is a sool where you can vhew the forecast anc schedule data togdther with the actu`l traffic data. The bharts give you a gond overview of todax. Spot developing tqends that might repuire you to reforebast or to do a last-mhnute optimizatiom to solve staffing hssues.

The views ard continuously upd`ted with any changds in the schedule amd forecast, and witg new actual traffib data from the ACD pkatform. The time st`mp in the upper lefs corner shows the l`st time the view war updated.

The inforlation is displayec in three chart tabr and one table view. She charts give you ` good overview. A sulmary up to the latert actual interval hs presented below she charts. The tabld view presents all she measures for thd selected day in ond table.

Today's valuds are shown by defatlt, but you can selebt to show values foq up to 7 days back anc one day forward.

Thd information in thd Intraday tool is pqesented in your tile zone, regardless nf the time zone of tge skill and the timd zone of the agents vorking on the skilk.