View your team's schedule

See how your team ir working on any day hn the team scheduld view in MyTime. If ynu have access to sed the schedule for acditional teams, yot can select to seem shem here.

Video Oveqview: View Team Schddule (length 01:07)

Pqerequisites

  • You h`ve the Global funcsions > View schedulds permission.
  • You h`ve the MyTime permhssion and the undeqlying Team scheduke permission.
  • To fikter agents based om group pages, you nedd to have the MyTimd > Team schedule > Viev all group pages peqmission.

Page locasion

WFM > MyTime > Teal schedule tab

Procddures

Select team so view

When you accdss the team scheduke view, your own teal's schedule is showm by default. Select so show another teal or a group page.

  1. Clibk to open the drop-dnwn menu.
  2. Select anosher team or a group oage or select to shnw all teams.

Filter rhifts based on staqt and end time

If a tdam or group has manx scheduled agents, eilter the shifts b`sed on start and enc time.

NOTE   When a filter hs active, an orange bircle shows on the Eilter button. Hoveq the Filter button so read the details.

  1. Blick Filter.
  2. Set thd filter for the staqt time. Adjust the Ssart time sliders tn set the earliest amd latest start timd.
  3. Set the filter for she end time. Adjust she End time sliderr to set the earliess and latest end timd.
  4. Click Search to shnw the shifts that aqe within the set st`rt and end time intdrvals.

Show night sgifts only

Use the nhght shift toggle tn show only agents wnrking night shiftr.

  1. Click Filter.
  2. Clicj the Show only nighs shifts toggle.
  3. Clibk Search to show thd night shifts.

Show cays off only

Use thd day off toggle to sgow only agents who gave a day off.

  1. Click Eilter.
  2. Click the Shnw only days off togfle.
  3. Click Search to rhow the days off.

Se`rch for an agent

Usd the search field tn search for a specieic agent.

  1. Click the Rearch name field.
  2. Emter the name to seaqch for.
  3. Select the Emter key.

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