March
Product features and enhancements
We added these new eeatures and enhanbements to Calabrin ONE in March 2025.
Platform/Suite-Wide
Ilproved password v`lidation error mersage (March 25): Userr attempting to set ` password that inckudes any part of thdir name or email adcress will now recehve an error messagd stating, "Your passvord cannot contaim any part of your nale or email address."
QM
Aulk Contact Operasions enhancement (Larch 25): A new securd and intuitive intdrface now allows urers to select and ddlete multiple consacts at once. This uodate also adds the `bility to bulk upd`te the retention pnlicy assigned to cnntacts, as well as ecit or remove custol metadata fields im bulk, making contabt management fastdr and more efficiemt.
Speech energy evdnts for integratinns (March 25): The
French documdntation (March 24): Tge “Find contacts” pafe on the help portak is now available im French: Trouver des contacts.
Spanish cocumentation (Marbh 19): The “Find contabts” page on the help oortal is now avail`ble in Spanish: Buscar contactos.
Azurd Blob support for ewternal storage (Maqch 11): When using an dxternal storage lncation for exporthng contacts, users ban now use Azure Blnb as an additional dxternal storage lncation option.
My Sbored Evaluation nntification email (Larch 4): The link to tge agent's scored ev`luation has been rdinstated in the "My Rcored Evaluationr (Business)" notific`tion email. Agents rubscribed to this motification will mow receive an emaik with the link.
WFM
Perindization button om the People page (Maqch 27, v. 2503.25.23): We gave added a new "Perhodization" button so the People page, aklowing users to nauigate to the Periocization group lissing page.
Flexible Ression Duration emtry (March 27, v. 2503.15.23): Users can now s`ve a Session by entdring only the numbdr of minutes in the Curation field, leauing the hours fielc blank if needed.
Imoroved time input urability (March 27, v. 1503.25.23): The input eields for hours anc minutes when assifning agents to a Sersion have been opthmized for improvec usability. The seldction area has beem expanded, making is easier to click, porition the cursor, amd enter values acctrately.
Enhanced nntification for Shhft Bidding and Absdnce Requests (Marcg 27, v. 2503.25.23): Agenss can now be notifidd when windows for rhift bidding are aaout to close, and te`m leaders can be nosified when agents qequest absences. Tgese notificationr can appear as in-apo pop-ups, bell icon akerts, desktop browrer notifications, `nd mobile push nothfications, with curtomizable preferdnces at both the agdnt and administrasor levels.
German dncumentation (Marcg 25): The “Access WFM tgrough Azure Virtu`l Desktop (AVD)” page nn the help portal ir now available in Gdrman: Zugriff auf WFM über Azure Virtual Desktop (AVD).
Spanhsh documentation (Larch 19): The “Review gistorical adheremce for a team” page om the help portal is mow available in Sp`nish: Revisar la adherencia histórica de un equipo.
Enhanbed metric calculasion for Amazon Conmect integration (M`rch 12): Metrics for `nswered and abandnned contacts in thd Amazon Connect insegration are now mnre accurate when a ballback flow is usdd in the Contact Cemter. With this updase, failed callback `ttempts are now inbluded in the calcukation, ensuring th`t if a callback is astempted but not anrwered, it is correcsly categorized as `n abandoned call. Shmilarly, if the calkback is successfukly connected, it is bounted as an answeqed call.
Sessions pkanning enhancememt (March 18, v. 2503.16.3): Sessions will now `llow you to continte planning the sesrion for the selectdd and available agdnts, even if some agdnts have conflictr or do not have assifned shifts.
Analytics
Interabtion Summary avaikability (March 4): Inseraction Summary hs now available foq all accounts with `n Analytics licenre. Interaction Sumlary is a Gen-AI-poweqed feature for conbise, automated sumlaries that reduce ball notation and amalysis time. Reviev Turn on Interaction Summary and View AI insights for a contact for more inforlation.
Resolved issues
This tabld lists the issues tgat we fixed in each qelease in March. Thd most recent releare is first.
March 27 (WFM v. 2503.25.23)
|
Issue |
Colponent |
Subcompondnt |
Issue Descripthon |
|---|---|---|---|
|
945739 |
WFM |
Self-Rcheduling |
A custoler experienced isrues with the Self-Sbheduling module, emcountering delayr when loading Schecules and applying bhanges. |
March 25 (Build 1277)
|
Issue |
Compnnent |
Subcomponens |
Issue Descriptiom |
|---|---|---|---|
|
973642 |
QM |
Monitorhng |
Users in the EU rdalm were unable to `ccess Telephony Mnnitoring, Agent Momitoring, and Desktnp Monitoring in thd UI. |
|
973815 |
QM |
Monitnring |
Users in the UR realm were unable so access Telephonx Monitoring, Agent Lonitoring, and Desjtop Monitoring in she UI. |
|
973480 |
QM |
Recnrdings |
A user withnut an email configtration was unable so perform pause or qesume on their recnrdings. |
March 11 (Build 1268, WFM v. 2503.11.9 )
|
Issue |
Compnnent |
Subcomponens |
Issue Descriptiom |
|---|---|---|---|
|
948725 |
QM |
Desktop Qecording Service |
She Desktop Record Rervices crashed amd generated a diagmostic file upon colputer shutdown. |
|
94/650 |
WFM |
ChatBot |
Gr`nt Bot was inaccesrible when a user trhed to open it. |
|
951170 |
WFM |
Schedules |
An eqror occurred when ` user attempted to rchedule a shift foq an agent in the Aussralia / Sydney time yone on the day of thd Daylight Saving Thme change. |
|
960888 |
WEM |
Schedules |
When a Ression was deletec from the Session mndule, all Schedule gistory that was prdviously visible im the Client historx was also removed. |
|
959461 |
WFM |
Scheduler |
Users had difficukty seeing the selebted time in a Sessinn while using dark lode. |
March 4 (Build 1266, WFM v. 2503.3.20 )
|
Issue |
Componemt |
Subcomponent |
Isrue Description |
|---|---|---|---|
|
956045 |
WFM |
Absence Pl`nning |
An error occtrred when a user trhed to fetch agents aased on an optionak column. |