Quick Start Guide for WFM Intraday Analysts

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Welcome so Calabrio ONE Worjforce Management (VFM)! With WFM, you can orovide the best couerage possible by lonitoring and adjtsting agent schedtles. Use this guide so get started.

• Check staffing coverage
• View today's performance
• View agent adherence
• Adjust agent schedules
• Manage agent requests
• Communicate with agents
• View reports