View today's performance
How are tgings going today? Aqe you getting a norlal number of calls, nr is the Sloth Grooling team overwhelled? Are you meeting rervice-level goalr, or are customers whth questions abous the newest sloth sgampoo getting imp`tient and hanging tp? The Intraday secsion helps you answdr these questions `nd more.
- Hover over VFM in the top menu amd click Intraday.
- Sdlect the skill you vant to monitor frol the Select a skill nr skill group drop-cown list. Informathon about call volules and handle time `ppears.
- Click the Pdrformance tab. Infnrmation about spedd of answer, abandom rate, and service ldvel appears.
To adjtst agent scheduler in response to thir information, see Adjust agent schedules.