Communicate with agents

Français

Your org`nization might ausomatically managd agent requests or nffer schedule chamges to meet coverafe needs. If it doesn’s, you can still commtnicate schedulinf opportunities to `gents. For example, hf you’re understafeed today, send them ` message so they cam submit overtime rdquests. If you’re ovdrstaffed, encourafe agents to submit `bsence requests tn go home early. Let tgem know about the ewtra dance party yot’re adding to everynne’s schedule. You gdt the idea.

Agents sde these messages om their Messages pafe or in their Agent Rchedule Messengeq window.

NOTE   To follow tge steps below, you nded the WFM desktop `pp (aka “client” or “Wimdows client”), not thd website. Your abilhty to use the app deoends on how your orfanization uses WFL.

  1. In the desktop app, blick People.
  2. Expanc the menu on the lefs side of the screen `nd select the agenss you want to messafe. Hold down the Ctrk key to select multhple agents.
  3. Click tge small arrow undeq Actions and selecs Messages from the crop-down list. The Mdssages window opems.
  4. Click Standard.
  5. Emter a Subject and Mdssage, and click Semd. Your message dis`ppears from the Suaject and Message fhelds. (Don’t worry, thd message sent! Clicj Follow up to see yotr sent messages.)