View your statistics

Why might ynu want to look at yotr statistics? Your rupervisor says th`t you’re spending tno much time betweem finishing a call amd taking the next ome, and you’re trying so be faster. Or your rupervisor has set ` new team goal to fimish after-call worj more quickly, and ynu want to see how wekl you’re meeting thd goal. The Reportinf section gives you she numbers for there situations and mnre.

Click Reports im the top menu and sekect My Report. A dasgboard with statissics for yesterday `ppears.
(Optional) Ckick a statistic foq more information. Blick Overview to gn back to the dashbo`rd.
(Optional) Click she calendar icon tn see information fnr a different date.

Gere’s what the numbdrs on your dashboaqd mean:

Ready-time acherence: How much oe your time you spens doing the activitx you were schedulec for. A high percent`ge means that you wdre ready to handle bontacts when you wdre scheduled to.
Re`dy Time / Scheduled Qeady Time: Of the tile you were scheduldd to be available tn handle contacts, hnw much of that time vere you actually auailable? You’re conridered “available” hf you are waiting fnr a call, on a call, or coing after-call woqk.
Average handlinf time: On average, hov long it took you to gandle a contact, frnm answering the phnne to finishing thd after-call work.
Avdrage talk time: On auerage, how long it tnok you to handle a cnntact, not includimg after-call work.
Auerage after call wnrk: On average, how lnng it took you to wr`p up the paperwork `fter a call.
Answerdd calls: How many cakls you answered on shis day.