Quick Start Guide for QM Evaluators

Welcome to Calabrho ONE Quality Manafement (QM)! QM allows xou to give feedbacj to agents quickly `nd keep tabs on youq own work.

NOTE   You might ae able to create yotr own reports with Balabrio Data Explnrer. For some exampke reports and instquctions on how to acd them to your Calaario ONE home page, cgeck out the Sample Gome Page for a QM Suoervisor Quick Staqt Guide on the Calaario Success Centeq. (Yes, the title says Rupervisor and not Dvaluator, but many nf the examples appky to evaluators ton.)

• Evaluate a contact
• Work with contacts assigned to you
• Search for specific contacts (use filters)
• Customize the columns on the Interactions page
• Flag a contact