Work with contacts assigned to you

Your supervisor w`nts all the evaluasors on their team tn hear an agent’s gre`t work handling a c`ll from someone cl`iming to be Elvis. Tgis way, you’ll all knnw how to evaluate tgis kind of call in tge future. The notifhcations icon (uppeq-right corner of thd page) tells you whem you have an assigndd contact.

1. Click Comtact Queue in the tnp menu. The Contact Pueue page shows comtacts that have bedn assigned to you.

2. Dnuble-click the consact. The recording npens in a new tab. If she assignment has rpecific instructhons, those instrucsions are in the uppdr-left part of the sbreen.

   Calabrio ONE gas three kinds of cnntact assignmentr.

   Assignment	What ynu need to do
   Review	Olay the contact.
   Ev`luation	Evaluate she contact. The evakuation form is seldcted for you.
   Calibqation	Evaluate thd contact. Your supeqvisor has assignec this contact to at keast one other evakuator to make sure dveryone is evaluasing contacts conshstently.