Absence Attribute Time per Agent

This report shows full-day and part-day absence attribute time per agent, absence type, and day, grouped by agent and absence attribute.

The data is always shown in the agents' local time zones.

Use the Not defined option in the team and agent selection to show logged data which is not connected to any agent and team.

This feature is available to Calabrio GovSuite users.

Page location

WFM > Reports > Absence Attribute time per agent

Fields in this report

Field	Description
Contract absence time	All time scheduled on absences set as contract time. Absences scheduled on top of overtime are excluded.
Paid time	All time scheduled on absences set as paid time. Absences scheduled on top of overtime are excluded.
Work time	All time scheduled on absences set as work time. Absences scheduled on top of overtime are excluded.
Part of day	The number of part-day absences scheduled. Absences scheduled on top of overtime are included.
Full day	The number of full-day absences scheduled. Absences scheduled on top of overtime are included.