Absence Time per Absence report

This feature is available to Calabrio GovSuite users.

This report shows the contract time, paid time and work time per absence type for all scheduled absence time. You can drill down to summaries per absence type, agent, and date. The report shows if the scheduled absence is a part-day or full-day absence.

The report answers questions like:

How many hours of sick time did we have last week?
How many hours of “early leave” did we see last month?

The data in this report is presented on the shift start date. For example, an absence that starts on Monday at 10:00 PM and ends on Tuesday at 6:00 AM is shown in the Monday report.

The data is always shown in the agents' local time zones.

Use the Not defined option in the team and agent selection to show logged data which is not connected to any agent and team.

Page location

WFM > Reports > Absence time per absence

Fields in this report

Field	Description
Contract time	All time scheduled on absences set as contract time. Absences scheduled on top of overtime are excluded.
Paid time	All time scheduled on absences set as paid time. Absences scheduled on top of overtime are excluded.
Work time	All time scheduled on absences set as work time. Absences scheduled on top of overtime are excluded.
Part of day	The number of part-day absences scheduled. Absences scheduled on top of overtime are included.
Full day	The number of full-day absences scheduled. Absences scheduled on top of overtime are included.