Limit which days of the week shifts can be used

Use this view to define days of the week when the shifts in the rule set either can or cannot be used.

The default availability is set using the availability setting on the General tab. If the shifts are by default available, the given days of the week are the exceptions where they cannot be used. If the shifts are by default not available, the given days of the week are the only days of the week when they can be used.

IMPORTANT   For block and team scheduling to work, the agents' shift bags need to have rule sets with shifts that are available for all days of the week.

Prerequisites

• You have the Shifts permission.

Page location

Client > Shifts > Availability day of week tab

Procedures

Add exception days of the week

Add days of the week to deviate from the default availability.

NOTE   If the default availability setting on the General tab is Yes, the days of the week selected on the Availability day of week tab will show as not available, and the other way around.

1. Select the check boxes for the Days of the week when you want to deviate from the default availability.
2. Click Save to save the changes.

Related topics

• Creating shifts overview
• Create basic shifts
• Add activities to shifts
• Remove unwanted shifts from rule sets
• Limit which dates shifts can be used
• Manage rule sets
• Manage shift bags