Calabrio ONE uses licensing models that grant users access to the Calabrio ONE product. QM, Analytics, and Data Explorer use a subscription billing with burst licensing model. For the subscription with burst licensing model, a set number of seats are bought for a “minimum monthly commitment.” Burst licenses apply when more seats are used than were purchased; then your organization is billed for those additional seats. View About QM and Analytics licenses to learn about the subscription billing with burst licensing model, examples of users with multiple roles, and the connection between licenses, roles, and permissions.
WFM uses a licensing model related to the number of named agents for your organization. Users who are not scheduled within Calabrio ONE WFM do not count as named agents. For licensing information related to WFM, view About the WFM licensing model.