Assign gamification rules to sites and teams in WFM

Define which gamification settings to use for the teams in your organization. The agents in the teams are awarded badges based on their performance and the defined gamification settings.

NOTE   Calculation of badges is only done for agents who have the View badge permission.


This feature is available to Calabrio GovSuite users.

  • You have the Web > Gamification permission.
  • Sites and teams are set up under Options > Organization hierarchy.
  • Gamification settings are defined in the Gamification settings tab.

Page location

WFM > Gamification > Set gamification targets tab


Assign gamification rules to sites and teams

  1. Select the teams for which to assign gamification rules.

    If needed, use the filter above to more easily find a site or team.

  2. Click Setting and select which gamification setting to assign to the selected teams.

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