Connection settings for UJET

The following fields appear if you select UJET as the ACD.

Ujet Configuration

Field Description
UJET Username

The Company Key found in the Company Key & Secret Code section in UJET developer settings of the UJET system.

UJET Password

The Secret Code found in the Company Key & Secret Code section in UJET developer settings of the UJET system.

S3 Bucket (Read-only) The Amazon S3 bucket where call data is exported.
S3 Security Role (Read-only) The security role of your Amazon S3 bucket.
Domain The domain information for your UJET system.

Calabrio Configuration

Field Description
Calabrio API Username The Calabrio ONE service account username. This is required for downloading data to the correct tenant. This user needs to be created in the tenant and given the correct permissions to upload data.
Calabrio API User Password The Calabrio ONE service account password.

Enable RTE Messaging for Screen Recording

Field Description
Enable RTE Messaging for Screen Recording Select this checkbox to enable Calabrio ONE Smart Desktop for Screen Recording. See Screen Recording for more configuration details.