Connection settings for UJET

The following fields appear if you select UJET as the ACD.

NOTE   If your organization has New WFM, then New WFM implementations are done in a separate process. A select number of integrated platforms can be configured using the WFM Integrations page (see Manage WFM integrations). If your integrated platform is not listed on the WFM Integrations page, then it requires a project managed by Calabrio Professional Services.

Ujet Configuration

Field Description
UJET Username

The Company Key found in the Company Key & Secret Code section in UJET developer settings of the UJET system.

UJET Password

The Secret Code found in the Company Key & Secret Code section in UJET developer settings of the UJET system.

S3 Bucket (Read-only) The Amazon S3 bucket where call data is exported.
S3 Security Role (Read-only) The security role of your Amazon S3 bucket.
Domain The domain information for your UJET system.

Calabrio Configuration

Field Description
Calabrio API Username The Calabrio ONE service account username. This is used for downloading data to the correct tenant. This user needs to be created in the tenant and given the correct permissions to upload data.
Calabrio API User Password The Calabrio ONE service account password.

Enable RTE Messaging for Screen Recording

Field Description
Enable RTE Messaging for Screen Recording Select this checkbox to enable Calabrio ONE Smart Desktop for Screen Recording. See Screen Recording for more configuration details.