Connection settings for UJET

The following fields appear if you select UJET as the ACD.

NOTE If your organization has New WFM, then New WFM implementations are done in a separate process. A select number of integrated platforms can be configured using the WFM Integrations page (see Manage WFM integrations). If your integrated platform is not listed on the WFM Integrations page, then it requires a project managed by Calabrio Professional Services.

Ujet Configuration

Field	Description
UJET Username	The Company Key found in the Company Key & Secret Code section in UJET developer settings of the UJET system.
UJET Password	The Secret Code found in the Company Key & Secret Code section in UJET developer settings of the UJET system.
S3 Bucket	(Read-only) The Amazon S3 bucket where call data is exported.
S3 Security Role	(Read-only) The security role of your Amazon S3 bucket.
Domain	The domain information for your UJET system.

Calabrio Configuration

Field	Description
Calabrio API Username	Your Calabrio ONE service account username. This service account is also referred to as your tenant administrator account or API user account. This is required for uploading data to the correct tenant. This account needs to be created by a system administrator and the account resides in your tenant system. This tenant administrator account also needs to be given the correct permissions to upload data. Contact Calabrio Support for assistance with creating this tenant administrator account. See Create an API user and Manage roles and permissions for more information.
Calabrio API User Password	The Calabrio ONE service account password.

Field

Description

Calabrio API Username

Your Calabrio ONE service account username. This service account is also referred to as your tenant administrator account or API user account. This is required for uploading data to the correct tenant. This account needs to be created by a system administrator and the account resides in your tenant system. This tenant administrator account also needs to be given the correct permissions to upload data.

Contact Calabrio Support for assistance with creating this tenant administrator account.

See Create an API user and Manage roles and permissions for more information.

Calabrio API User Password

The Calabrio ONE service account password.

Enable RTE Messaging for Screen Recording

Field	Description
Enable RTE Messaging for Screen Recording	Select this checkbox to enable Calabrio ONE Smart Desktop for Screen Recording. See Screen Recording for more configuration details.