Connection settings for UJET
The following fields appear if you select UJET as the ACD.
NOTE If your organization has New WFM, then New WFM implementations are done in a separate process. A select number of integrated platforms can be configured using the WFM Integrations page (see Manage WFM integrations). If your integrated platform is not listed on the WFM Integrations page, then it requires a project managed by
Ujet Configuration
| Field | Description |
|---|---|
| UJET Username |
The Company Key found in the Company Key & Secret Code section in UJET developer settings of the UJET system. |
| UJET Password |
The Secret Code found in the Company Key & Secret Code section in UJET developer settings of the UJET system. |
| S3 Bucket | (Read-only) The Amazon S3 bucket where call data is exported. |
| S3 Security Role | (Read-only) The security role of your Amazon S3 bucket. |
| Domain | The domain information for your UJET system. |
| Field | Description |
|---|---|
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The Calabrio ONE service account username. This is used for downloading data to the correct tenant. This user needs to be created in the tenant and given the correct permissions to upload data. |
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The Calabrio ONE service account password. |
Enable RTE Messaging for Screen Recording
| Field | Description |
|---|---|
| Enable RTE Messaging for Screen Recording | Select this checkbox to enable Calabrio ONE Smart Desktop for Screen Recording. See Screen Recording for more configuration details. |